Appointments and contacting the surgery
Urgent appointments
If you need to request an urgent, on the day, appointment, please contact the surgery by telephone on 01244 814 272 between 8:30 and 11am
Please note that we have a limited number of appointments available each day, so we recommend you call us as early as possible on the day.
For unwell patients who are under five years old or who have a palliative diagnosis, any requests for an appointment will always be passed to the on-call GP to review on the same day, as long as you contact us within our opening hours.
Please note that our reception staff are not allowed to book face-to-face appointments with GPs or Advanced Nurse Practitioners. After you have requested an appointment, you will be contacted, by telephone or text message, by one of our clinicians. If a face-to-face appointment is needed, the clinician will arrange that with you directly.
Non urgent appointments and general queries
If you need a non-urgent appointment, these can be booked several weeks in advance.
For non-urgent matters, where possible, please telephone the surgery after 11am when the phonelines are quieter. Alternatively, you can visit our reception desk and speak to one of our reception team after 11am.
When you request an appointment, our receptionists will ask you for some details about your medical problem. This is so they can pass on relevant information to help our clinical team prioritise appointment requests. Please be assured that our receptionists are bound by the same standards of confidentiality as the rest of the surgery team.
A GP appointment might not always be the most suitable option for your problem; in these cases, our reception team will direct you to the appropriate service, for example a local pharmacy, Minor Injuries Unit or A&E.
Sick note and other administrative requests
Please contact us via AccuRx Triage between 8am to 1pm. If you are unable to use this service, please contact us by telephone or in person, after 11am
Test results
Blood test results are available by calling the surgery after 3pm
Chaperones
If you would like a chaperone present during your consultation, then please advise the receptionist of this when you request your appointment